Privacy Policy

The operator of this site, Powered by ARC ("we" or "us"), is responsible for your privacy and the security of your information. We want you to be familiar with the way we collect, use and disclose information. This page describes our policies regarding the collection, use, and disclosure of personal information when you use our service and the options associated with that information. Powered by ARC will not share or use your information with anyone, except as described in this Privacy Policy. This Privacy Policy does not apply to information we collect through other means (including offline) or from other sources.

By using our services, you accept this policy. You also accept this policy if you provide us with your information. If you do not agree, do not use our services or give us your information.

Last updated: July 2nd, 2020

Information we collect

Information collected in the System is primarily input and utilized by you on a voluntary basis. However, other information may be collected to improve the performance and operability of the System. Therefore, there are really only two ways we collect information from you:

Information voluntarily shared with the System:

As the System is primarily utilized as a contact and availability management resource, you will be asked to input personal information. For example, information collected for the contact management aspect of the System could include your name, profile picture(s), email addresses, phone numbers, social media user names, home and business addresses, etc. Information collected for the availability management aspect of the System could include ad-hoc status updates, overall availability status as well availability status for specific contact points.

Product, device and location information

Information relating to the product, device and location that the System was accessed from. This can include what pages on the System were accessed, device specific information (e.g. type of device, operating system and version, etc.) and the location (i.e. network provider, location of access).

Log information

Powered by ARC will maintain details of when you access the System or view content on the System. When you use access or view content on the system, we will collect information about your interactions with the System. Some examples include:
  • the products viewed, tabs clicked and requests made on the System.
  • the ip (internet protocol) address you accessed the System from
  • information relevant to your experience with the System such as date and time of use, activity, hardware and software and crashes.
  • cookies that have unique identifiers.

Our use of the information we collect:

Information voluntarily shared with the System:

We will not utilize the information you voluntarily provide the System with the exception of contacting you in regards to functionality, operability, or feedback on the system. We may reach out to you occasionally to see if you are still interested in using the System (i.e if you have not accessed it for a period of time) or to provide you with updates on the System related to the products and services offered, enhancements or modifications made or other general aspects of the System.

We will use any information collected through these contact methods discussed in the paragraph above to enhance the System and provide valuable new tools that will increase the functionality and usefulness of the system to you.

If you contact us, we will keep a record of our communication to help us resolve issues you might have or currently be encountering.

Your consent will be sought and obtained prior to the utilization of any of your information that is not consistent with this Privacy Policy.

As Powered by ARC is a global contact and availability management resource, your information may be stored in a location outside of your jurisdiction. This is to ensure that the System has the expected responsiveness and is available at all times, in addition to ensure the data maintained on the System, including your confidential information is securely backed-up.

Flexibility

Everyone has different concerns about their privacy. We strive to provide you with the ability and flexibility, through the System, to share only the information with the users of the System that you choose to share it with. Examples of the flexibility include:

  • Choosing to use the System
  • Ability to connect or disconnect with others on the System
  • Ability to add, change or eliminate some or all of your information on the System
  • Ability to share particular information with particular users on the System
  • Ability to show or hide your default email (the one you provided to Powered by ARC when you signed up to the System) in the public domain on the System
  • Ability to show or hide your profile picture in the public domain on the System.

Eliminating Information

We strive to provide a robust system that provides you with the ability to add, modify or delete your information as and when you want. However, there may be instances where we are required to keep that information for business or legal purposes such as when that information is maintained as part of our normal System back-ups or for regulatory reasons. Additionally, if you decide to delete your account and cease to use the System, there may be instances where your data is not completely deleted from the System due to the above mentioned causes.

Information collected to improve the performance and operability of the System:

With the exception of information voluntarily shared by you with other users and Associations of the System, we will not voluntarily share your information without your consent unless required to do so for regulatory or legal purposes or unless it forms part of the normal operating procedures of the System such as back-ups, etc.

There may be instances where we show aggregated, non-identifiable information for purposes of promoting the System and to show usage and trends related to the System. If Powered by ARC or the system is sold, this Privacy Policy will continue to apply unless we provide notice and receive consent that another privacy policy will takes its place.

We may collect information about your position:

This may include your general or accurate position. We can collect this using different types of technologies, including GPS and Wi-Fi. If you use our mobile application, we can also access device location information in the background.

Profile and demographic profile information

We could collect information such as gender, age, and ethnicity if you fill out an online form or a survey. We can collect your zip code. We may collect this information from third parties. For example, we can collect interests that you publish on social networks.

Information security

Powered by ARC is diligent in protecting its users of the System from unauthorized access, use of (including disclosure) or changes to (including deletion) their account information stored on the System. Specifically, we:

We work hard to protect Powered by ARC and our users from unauthorized access to or unauthorized alteration, disclosure or destruction of information we hold. In particular:

utilize SSL to encrypt the services offered and provided via the System consistently review our processing and storage practices to protect against unauthorized access to the System.

limit access to any personal information on the System to Powered by ARC employees, contractors or others that require access in order to facilitate the operability and processing capability of the System. These employees, contractors and others are subject to confidentiality obligations and may be terminated should they breach their obligations.

Application

This Privacy Policy applies only to the services Powered by ARC and the System provides and does not apply to services or products offered by other companies or individuals. This Privacy Policy does not cover the information practices of individuals, companies or organizations who promote, advertise or user our services.

Enforcement

Our compliance with this Privacy Policy is regularly reviewed. If we receive formal written complaints, we will work with the person who initiated the complaint. Where we are unable to resolve the complaint in a timely manner directly with the person who initiated the complaint, we will work with appropriate authorities to resolve the complaint.

Modification of these Terms

From time to time, we may change the Privacy Statement. When we do this, the "Last updated" line at the top of this page will be examined. You are responsible for periodically reviewing this Privacy Policy. Your continued use of the site after the posting of changes to the Privacy Policy indicates your acceptance of these changes. Unless we give you a specific notice, no change in our Privacy Policy will apply retroactively.

If you have any questions about our practices or this Privacy Policy, please contact us at support@arc.link.